Freshservice
Freshservice is a cloud-based IT service management software that offers a range of features to help businesses manage their IT services and support. Some of its major features include:
Ticket Management
Freshservice allows businesses to manage IT support tickets from multiple channels, including email, phone, chat, and social media, in a single dashboard.
Asset Management
Freshservice offers asset management features that allow businesses to track their IT assets, including hardware, software, and licenses, and manage their lifecycle.
Change Management
Freshservice offers change management features that allow businesses to manage and track changes to their IT infrastructure and services.
Self-Service
Freshservice allows businesses to create a self-service portal where employees can find answers to common IT questions, submit support tickets, and track their ticket status.
Automation
Freshservice offers automation features, including intelligent ticket routing, SLA management, and automated workflows, to streamline IT support processes and improve response times.
Reporting and Analytics
Freshservice offers reporting and analytics features that allow businesses to track their performance, monitor compliance, and identify areas for improvement.
Integrations
Freshservice integrates with a range of tools, including CRM systems, project management software, and network monitoring tools, to provide a seamless IT service management experience.
Freshservice
Freshservice is a comprehensive IT service management software solution that can help businesses manage their IT services and support more efficiently and effectively. With its range of features and flexible pricing plans, Freshservice is a popular choice for businesses of all sizes looking to improve their IT service management processes.