SemiCent Helps You Build Bridges

between your IT staff and internal clients

between you and your customers

between your suppliers and customers

Customer Support Software

Make sure every issue gets resolved with powerful ticketing

Internal IT helpdesk

Simple, efficient service desk software that’s fun to use

 

Who doesn’t want to make their customers happier?

Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. If you need a better way of responding to client requests, recording and tracking results, Freshdesk is a great solution for you. Freshdesk lets you collaborate with your team, drive insights and stay on top of your inbox, all day long. 

 

Freshdesk Consulting

Our certified Freshdesk consultants offer both technical proficiency and a deep understanding of customer service to help you deliver an exceptional customer experience.

We provide comprehensive customer support solutions including: designing and implementing support systems, tailoring Freshdesk for your organization’s unique requirements, optimizing your system for a seamless customer experience, migrating data and systems, and ongoing management/governance support.

Freshdesk offers great analytics and reporting which we can enhance by creating customer support dashboards in Tableau to help you get actionable insights faster.

 

Freshdesk
All the features to make your customers happy!

      • Powerful ticketing. Ensure every ticket gets resolved!
      • Smart automations. Save time!
      • Track time spent on each ticket. Increase productivity!
      • Multichannel support. All channels, all in one place!
      • Secure helpdesk. Reliability!
      • Great analytics and reporting. Learn and improve!
      • Tie what you promise to what you deliver. Promise and prove!
 
 

Freshdesk - Customer Support Software

Offering true, multi-channel customer support, Freshdesk brings together every customer conversation into a centralized, user-friendly interface, helping customer support agents address and resolve trouble tickets.

Whether the interaction occurs over the phone, via email, through Web chat or comes in from social media channels like Facebook and Twitter, Freshdesk ensures customer support issues get to the right team member right away.

Because the solution is entirely Web-based, Freshdesk helps to manage multiple groups, workflows and escalation procedures. It also supports multiple products and brands and includes multi-language and multi-timezone capabilities. Its affordable monthly pricing model makes it suitable for most industries, including IT, insurance, hospitality, retail, utilities and more.

 
 

Freshservice - Internal IT Help Desk

Are you an IT Admin or business manager who’s tired of handling the monotonous routines in your service desk? Well, then here’s a solution that you can look to for relief. Freshservice is a simple yet powerful solution that not only automates your IT tasks but is also fun to use. The cloud-based solution comes with advanced ticketing and asset management capabilities bundled in an intuitive User Interface that’s super easy to use, right from start.

With core functionalities like incident, problem, change, service catalog, release and asset management, Freshservice has been able to position itself as a go-to resource for businesses of all sizes, looking to provide excellent service to their customers and inside teams.